Awful experience. Charges up front for part and labor for fridge plus a $90 house call. $730.95 total. Never got the part or for them to fix it. Never called us to update about anything. They do not return their phone calls. They lady the answers the phone is a joke and the repair guy is a swindler. They always had an excuse. When we finally asked for a refund, over a month later, the part was all of a sudden available. We said nevermind and to please refund everything but the $90 house call. They didn't. They made up some excuse how there were labor charges for the house call! He didn't do anything but look in the fridge and wipe out a drain plug. Do NOT use this business. I am taking this business to small claims court to collect my money. That's how ridiculous this is! I hope they had fun with my money because I lose a lot of money to take off work for the day to go to small claims court. I will also be asking for missed wages for my time that I'll have to spend begging a judge to give my money back. These people are scammers. BEWARE!!!!! Helpful service and parts for those who want to tackle repair projects themselves. I had an experience similar to Cheryl Park's review. Although the service was timely and friendly, he arrived with his briefcase and did not open it. He called someone on the phone, decided the "brain" or computer center of my 18 month old $3500 range was faulty and ordered the part. Two weeks later, the part was put in and fixed nothing as it was actually the ignition switch that had failed. The new after-market switch that was installed then, worked for a total of 3 minutes before it, too, failed. I called a second company and he brought the proper part and said the other switch was rigged so poorly we could have had a gas explosion. He also said that identifying this problem with my oven should have been a no-brainer, that one would not normally just replace the computer module. Since I have a Lowe's warranty, I suspect I've been victimized as it was all charged for on the account even though is was a misdiagnosis and faulty part. I would never use this company again. Very happy with the service I received from Alaskan Appliance Repair. Called a national company for service. They kept me on the phone for 10-20 minutes before finally informing me that they no longer provided service in my area. Next called a large Alaskan company. Told me the latest appointment I could schedule it was 1 in the afternoon. That would be a 1/2 day off work for me. Finally found Alaskan Appliance Repair. Owner Roel seemed ready to work very hard to accommodate my schedule, even willing to work weekends if he needed to in order to accommodate me. He showed up right at four and gave me a price that seemed very reasonable for both the service and the labor required to make the repair. If I need appliance repair of any kind in the future, there's no doubt for me who I'll call first. Good appliance repair outfits are hard to find and Palmer is blessed to have a great one. Roel is both competent and very personable. He's a hard worker and professional.
Alaskan Appliance Repair is a US Home Goods Store based in Palmer, Alaska. Alaskan Appliance Repair is located at 105 E Arctic Ave, Palmer, AK 99645, USA.
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