I love it was amazing service I will go bad tell the day I die. Carl is the one who helps me I was so happy with the service. I have been a resident of Alaska since 1983 and this is the worst experience I have ever had dealing with a company in this state. I burn wood for my home heat and while driving through Palmer saw this companies sign for selling fire wood. My initial impression of the company was not great as the owner seemed a bit slow on the uptake (Carl). I asked if the wood on the lot was seasoned and if the company delivered in Anchorage? The owner responded they did and gave me a price for the three cords of wood. I asked for a delivery date and they stated they would be prompt and deliver the wood to my house. Now for the rest of the story. The company was three weeks late on delivery. The wood that was delivered to my home was so wet it can't be burned within this season and the owner is non-reponsive to my request to make it right. His business partner Russ (his father) routinely answers the phone and like father like son is slow on the uptake as well. He stated to me on my first call that he was sure his son would "make it right" and would give me a call to discuss the wet wood delivered to my home. Carl has not called. On the second call to the business The dad once again answered the phone and as soon as hearing my name hung the phone up. DO NOT BUY FROM THIS COMPANY! I've had many things serviced here and never had any problems as long as someone that's part of their family is working on it. When their hired help fixes anything i know to have the son or son-in-law look it over before i leave. I've never had any trouble with this family and there service is great! I paid his employee $40 to service the carburator and $30 to repair the fuel tank on my generator. A week later I returned because it was leaking fuel. The employee no longer worked there and the owner then charged me an additional $100 for cleaning out the carburator again. As I was rolling the generator out, it was still leaking fuel. I then bought a fuel on/off switch from him, and I installed it with a little help from his son and that stopped the leaking. So I paid them $100 to do what they had done the week before for $40.
Mat Valley Milling is a US Hardware Store based in Palmer, Alaska. Mat Valley Milling is located at 11664 Outer Springer Loop, Palmer, AK 99645, USA.
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